Thank you for shopping with Lisetoo. We take great pride in our reputation for quality and excellent value. If for any reason you do not absolutely love your selections, we will gladly issue a refund of online purchases for the value of the merchandise or exchange your items within 14 days of order arrival. Items must be in NEW condition and cannot be worn, washed or altered. All sale items, earrings, adhesive bras, and shoes are FINAL SALE. No price adjustments for previously purchased items. All refunds will post within 3-5 business days. Gift cards are final sale and cannot be refunded. Lisetoo reserves the right to refuse a refund or exchange based on the condition of the item being returned.
**Gift cards, earrings, hosiery, adhesive bras and all final sale items are FINAL SALE and cannot be returned or exchanged.
The return total will be credited back to the method of payment used during checkout, less the cost of shipping and return shipping. Please allow up to 14 business days for Lisetoo to receive and process your return. Shipping costs are non-refundable. Lisetoo is not responsible for packages lost or stolen in transit.
If you would like to use a pre-paid USPS label to return your items, please call 704-371-7985 or email [email protected] with your order number and item you are returning and we will email you a pre-paid return label that you can print out and tape to your package.
To avoid Lisetoo's return shipping charge, you may send your package back on your own to:
6564 Bristol Ave,
Fontana, CA, 92336, United States
Securely pack your merchandise, return/exchange form and original invoice in an appropriate shipping box or envelope and mail the package with the return label fastened to the outside. If you need to print another Return/Exchange Form, click here. Once we receive your package, we will issue a refund, less the cost of original shipping and an $5 USPS return shipping fee if a pre-paid label is used. You will receive an email notifying you of the transaction. Please allow 2-4 business days for the refund to be applied to your bank account.
We recommend placing a new order for the item you wish to exchange for to ensure you get the size/color you want. We will ship your new order to you immediately. You can also email [email protected] to assist with your exchange. When returning your items to be exchanged, be sure to include the original order invoice and complete the return/exchange information section. If you have already placed an order for the new item, complete the return section but check exchange and enter your new order number placed for purpose of exchange and we will credit your shipping. If you have not already placed your exchange order, please complete the exchange section including the new item you would like to have shipped to you and select exchange. Drop it in your mailbox or via your preferred shipping provider. Once we receive your package, we will refund your card for the original purchase. On an exchange, Lisetoo will happily cover the cost of shipping.
Thank you for your business. Please contact us directly if you have difficulty returning or exchanging unwanted items or if you have questions regarding our returns and exchanges policy. We’re glad to assist you. We can be reached via email at [email protected]